FAQs
Welcome to the airjordans.ca FAQ page. Here you’ll find answers to some of the most common questions regarding our products, orders, shipping, returns, payments, and customer support.
Orders
How do I place an order?
Simply browse our website, select the products you would like to purchase, choose the appropriate size and quantity, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.
If you do not receive a confirmation email, please check your spam or junk folder before contacting customer support.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact our customer support team as soon as possible after placing your order. Once an order has been shipped, changes or cancellations may no longer be possible.
How can I check the status of my order?
You can track your order using the shipping confirmation email sent after your package has been dispatched. Tracking information will be provided when available.
Payments
What payment methods do you accept?
We offer secure payment options that may include major credit cards, debit cards, and other supported payment methods available during checkout.
The available payment options may vary from time to time.
Is my payment information secure?
Yes. We use industry-standard security measures and encrypted connections to help protect your payment information and personal data during the checkout process.
When will my payment be charged?
Payments are typically processed at the time your order is placed, depending on the payment method selected.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on orders over $12 CAD.
Any applicable shipping charges for orders below this amount will be displayed during checkout before payment is completed.
How long does delivery take?
Orders are typically delivered within 2–4 business days after shipment.
Delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other factors beyond our control.
Do you ship throughout Canada?
We ship to most residential and business addresses across Canada.
Shipping availability for remote or rural areas may vary.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details whenever available.
What should I do if my package is delayed?
If your tracking information has not updated for an extended period or your package appears delayed, please contact our customer support team for assistance.
Returns & Exchanges
What is your return policy?
We offer 30-day free returns and exchanges from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return or exchange within this period, subject to our return eligibility requirements.
Are returns free?
Yes. Eligible returns can be sent back at no additional cost to the customer.
Can I exchange an item for a different size?
Yes. Exchanges for different sizes or eligible replacement items may be available, subject to inventory availability.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are processed to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
What condition must returned items be in?
Returned items should be:
- Clean and unworn
- Free from excessive damage or misuse
- Returned with original packaging whenever possible
- Accompanied by any included accessories or tags
Products
How do I choose the correct size?
We recommend reviewing the sizing information provided on each product page before placing your order.
If you are between sizes or need additional guidance, please contact our customer support team.
Are product images accurate?
We make every effort to display products as accurately as possible.
However, slight differences in colour, appearance, or detail may occur due to screen settings, lighting conditions, or manufacturing variations.
Are products regularly updated?
Yes. We continuously update our selection to provide customers with access to popular and in-demand styles.
Account Information
Do I need an account to place an order?
In many cases, customers may complete purchases without creating an account.
However, creating an account can provide additional convenience for managing future orders.
What are the benefits of creating an account?
Registered customers may be able to:
- View order history
- Save shipping information
- Manage account preferences
- Enjoy a faster checkout experience
I forgot my password. What should I do?
Use the “Forgot Password” option on the login page and follow the instructions to reset your password.
Customer Support
How can I contact customer service?
You can reach our customer support team by email:
Please include your order number and a detailed description of your inquiry whenever possible.
How quickly will I receive a response?
We aim to respond to customer inquiries within 24–48 business hours.
Response times may be slightly longer during holidays, promotional events, or periods of unusually high demand.
What if I have a question that is not listed here?
If you cannot find the answer you’re looking for, please contact our customer support team directly. We are always happy to assist you.
Customer Satisfaction
At airjordans.ca, we are committed to providing a smooth, secure, and enjoyable shopping experience for customers across Canada.
Whether you have questions about products, orders, shipping, returns, or account management, our team is here to help every step of the way.
Thank you for choosing airjordans.ca.