At airjordans.ca, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and exchange process.

30-Day Free Returns & Exchanges

We offer 30 days of free returns and exchanges from the date your order is delivered.

If for any reason you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.

Eligibility for Returns

To qualify for a return or exchange, items must:

Be returned within 30 days of delivery
Be in clean and unworn condition
Be free from damage caused after delivery
Include original packaging, tags, accessories, and inserts whenever possible
Not show excessive signs of wear, alteration, or misuse

We reserve the right to refuse returns that do not meet these requirements.

Free Return Shipping

Eligible returns are shipped back to us at no additional cost to the customer.

After your return request has been approved, return instructions will be provided. Please follow the instructions carefully to ensure timely processing.

We recommend retaining any shipping confirmation or tracking information until your return has been successfully completed.

Exchanges

If you would like a different size, color, or eligible replacement item, you may request an exchange within the 30-day return period.

Exchanges are subject to product availability at the time the exchange request is processed.

If the requested item is unavailable, a refund or alternative solution may be offered.

How to Initiate a Return

To begin a return or exchange:

Contact our customer support team or submit a return request through the available return process.
Provide your order number and details about the item(s) you wish to return.
Follow the return instructions provided by our support team.
Package the item securely and send it back using the approved return method.
Once received, the return will be inspected and processed.
Refund Processing

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Most refunds are processed within several business days after approval; however, the exact timing may vary depending on your financial institution or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

Your order number
Photos of the item
Photos of the packaging
A description of the issue

We will work to provide an appropriate resolution as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return where prohibited by law or for hygiene, safety, or other applicable reasons.

Any exclusions will be clearly indicated on the relevant product page where applicable.

Late or Missing Refunds

If you have not received your refund after it has been approved and processed:

Check your bank account or payment method again.
Contact your credit card provider or financial institution, as processing times may vary.
If you still have not received your refund after a reasonable period, please contact our customer support team.
Return Abuse Prevention

To maintain a fair shopping experience for all customers, we reserve the right to limit or refuse returns in cases of suspected abuse, fraud, excessive return activity, or violations of this policy.

Consumer Rights

This Return & Refund Policy is provided in addition to any rights available to consumers under applicable Canadian consumer protection laws.

Nothing in this policy limits or replaces any legal rights that customers may have under applicable legislation.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or the status of your return request, please contact our customer support team through the Contact Us page on airjordans.ca.

We are committed to making the return process as simple, transparent, and convenient as possible.