At airjordans.ca, we are committed to providing a fast, secure, and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

Free Shipping

We offer free standard shipping on orders over $12 CAD.

Any applicable shipping fees for orders below the free shipping threshold will be clearly displayed during checkout before payment is completed.

Order Processing

Once your order has been successfully placed and payment has been verified, our team will begin preparing your items for shipment.

Most orders are processed within 1 business day. Orders placed on weekends or statutory holidays will be processed on the next business day.

Please note that order processing times may be extended during peak shopping periods, promotional events, or holidays.

Delivery Time

Orders are typically delivered within 2–4 business days after shipment confirmation.

Delivery times are estimates and may vary depending on:

Delivery destination
Weather conditions
Carrier delays
High-volume shipping periods
Remote or rural locations

While we strive to meet estimated delivery times, we cannot guarantee delivery dates once a shipment has been handed over to the carrier.

Shipping Locations

We currently ship to most residential and business addresses across Canada.

At this time, shipping availability may vary for certain remote, rural, or restricted locations. If we are unable to fulfill an order to a specific address, we will contact you as soon as possible.

Shipping Carriers

Orders may be shipped through trusted shipping partners, including:

Canada Post
UPS
FedEx
Purolator
Other qualified delivery providers

The carrier used for your shipment may vary depending on destination, package size, and service availability.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier and may take some time to appear after the shipment has been processed.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your shipping address before submitting your order. We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

Undeliverable Packages

If a package is returned to us due to:

An incorrect address
Failed delivery attempts
Refusal of delivery
Unclaimed shipment

We may contact you to arrange reshipment. Additional shipping charges may apply in certain circumstances.

Shipping Delays

Occasionally, delivery delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions
Transportation disruptions
Customs inspections
Public holidays
Labour disputes
Natural disasters
Technical or carrier-related issues

In such situations, we appreciate your patience and understanding.

Partial Shipments

In certain cases, orders containing multiple items may be shipped separately to improve delivery efficiency or due to inventory availability.

Customers will not be charged additional shipping fees for approved split shipments.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

To assist with an investigation, we may request:

Your order number
Photos of the package and contents
Relevant delivery information

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

Shipping availability outside Canada may vary. Any available international shipping options, delivery estimates, and applicable charges will be displayed during checkout.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities unless otherwise stated.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or your order status, please contact our customer support team through the Contact Us page on airjordans.ca.

We are committed to providing a smooth and dependable shopping experience from checkout to delivery.